Support
For support, contact us at [email protected]. Please include your Order ID number so we can verify your purchase of the product you are seeking help with.
FAQ
Why do you need my Order ID number?
We ask for your Order ID to confirm that the product was purchased legitimately.
Unfortunately, asset piracy is common, and we don't want to provide support for illegally obtained copies. Verifying your Order ID allows us to focus our time on giving the best possible support to customers who have purchased the product.
Where can I find the Order ID number?
You will find the number on the receipt from your FAB purchase. You can also find it here: https://www.epicgames.com/account/transactions/purchases (expand the arrow next to the purchase, and you will see the number on the left).
How long does it usually take to get a reply?
We strive to reply within 1-3 business days! To make the process smoother, please double-check your email before sending, ensuring that:
The provided Order ID number is correct.
The provided Order ID is submitted as pasted text, not as a screenshot or attachment.
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